Why can't I see my schedule, financial aid, etc. on SSINFO from work?

We are finding that many students who are trying to access SSINFO from work have problems.  Work sites often have firewalls which hinder access to SSINFO.  If you are following all the suggestions on the Home and Page Help and still can NOT get access, we suggest accessing from a different physical site (home, library, ...) or talking to the System Administrator at work.

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When I Bookmark or Favorite a SSINFO page, why can't I access it later?

SSINFO pages time out in about ten (10) minutes if there is no activity.  If you want to quickly access SSINFO, put the following URL in your bookmarks or favorites list: http://http://www.ssinfo.purdue.edu .

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Why can't I access SSINFO from 11:00 PM to 11:30 PM Sunday evenings?

The SSINFO is down, unless otherwise indicated, every Sunday evening from 11:00 PM to about 11:30 PM for a system reset. This ensures that in an emergency, we can quickly recover so SSINFO is available again as soon as possible.

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My address won't fit in the space allotted.  Is it possible to lengthen the address fields?

Sorry, the address fields can NOT be lengthened.  Abbreviation is your best bet.  Check the Address Entry Standards link in Page Help for Addresses & Phones in Personal for ideas.

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SSINFO won't let me change my address and/or phone.   Why and what should I do?

Addresses and/or phone numbers of students who live in contracted University housing (Residence Halls, Purdue Village, ...) are supplied to us on a daily basis from the Housing System.  Consequently, such addresses and phone numbers can not be changed by the student.  Talk to the Account Clerk or Hall Manager of the unit you are living in to update your address and phone.

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SSINFO won't let me change my name.  What should I do?

To change your name on official university records, it is necessary to present a document such as a marriage license, birth certificate, divorce decree or court order to the Office of the Registrar, Room 45, Hovde Hall. If such documentation is not available, three alternate documents such as driver's license, voter registration or credit card may be presented.

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Whose responsible for keeping the student directory information up-to-date?

The Office of the Registrar provides information as to your responsibility on their web site under Changing Student Directory Information.

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Where can I find up-to-date commencement information?

The Office of the Registrar has posted a website that contains current Commencement Information.

Return to top.    Return to Commencement.

Is it possible for Purdue faculty or staff to use SSINFO to obtain SCC Concert Ticket Times?

The Login (Locked) portion of SSINFO is for students only.  Faculty and staff have to go to the Elliott Hall of Music Box Office to request a time slot to purchase tickets.  After all requests have been made, the time slots are randomly assigned to the requestors.

Concert Ticket Times for faculty and staff will be posted at the Elliott Hall of Music Box Office and the Stewart Center Box Office.  Once you know your time slot, report to the Elliott Hall of Music Box Office at that time with a picture ID.  You can purchase up to 6 tickets.

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I have some questions concerning my financial aid information.  Who should I contact?

Contact facontact@purdue.edu for help concerning your financial aid information.

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Why don't I see my grades for last semester when I look at the Grades page?

Grades for a semester are only available on SSINFO for a short period of time after the end of that semester.  If that period of time has passed, then request an academic transcript to get a full history of your grades.  Academic transcripts can be requested via SSINFO at NO CHARGE.

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What do I use as my login to SSINFO?

Use your Purdue Career Account login.  Your Purdue Career Account login and password are used to access most ITaP (Information Technology at Purdue) services, including Purdue computer lab machines, WebCT, ResNet, your Purdue Webmail, and more.

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I have forgotten my password. What do I do?

Call ITaP Customer Service at (765) 494-4000. Be ready to supply the following information:

1. Full Name (First, Middle, Last)
2. Career Account User ID
3. Date of Birth
4. PUID (If applicable)
5. Local address

Or

Visit the ITaP Customer Service Center in Stewart Center G65. Bring with you the following:

1. Purdue ID Card
2. If Purdue ID Card not available, another form of Government issued picture ID must be provided.

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How do I make my SSINFO and Purdue Career Account passwords the same?

Login to SSINFO using your Purdue Career Account login and password.  Change your SSINFO password.  Indicate that you want your SSINFO password and Purdue Career Account password to be the same. We will synchronize (make them the same) your SSINFO and Purdue Career Account passwords. After clicking "Continue", your new password will be saved.

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I am a student at a Regional Campus.  Can I use SSINFO?

SSINFO is primarily intended for students at the Purdue West Lafayette Campus.  Students from other Purdue campuses can request transcripts.  DFA and Bursar pages include both WL and Technology Statewide student information.  Contact your Regional Campus SSINFO Student Password Manager.

For all other functions, please contact the corresponding office on your campus.

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How does a student activate Purdue-pay?

From the SSINFO home page, log into your SSINFO student account. Click on the Financial menu option. Depending on what you want to pay, click on either the Tuition and Fee Info or Housing Fee Info menu option. Tuition and Fees as well as Deferred Fees charges will display under Tuition and Fee Info. Charges for Housing will display under Housing Fee Info.

Log into SSINFO and click on the Financial menu option. If this is the student's first time to pay online or if a student wishes to let someone else pay online for them, the student must click on Purdue-pay Setup and then register your intent to use electronic payment on SSINFO. Pay Online button(s) will appear on Tuition and Fee Info and/or Housing Fee Info pages only after the student has registered their intent to use Purdue-pay. To enter bank account information, click on Setup or change your bank account information link. The bank account must be either a U.S. checking account or a U. S. savings account. If you have not entered bank information in advance, you will be prompted to do so when you make a payment.

Remember: If the student enters checking and savings account information, it should be the students' own bank account. If your parent(s) or another individual will be paying your fees, they should set up a payer account through SSINFO using their banking information.

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How does a payer (parent or other individual) sign up to use Purdue-pay?

Go to the SSINFO home page. To set up a payer account, click on Financial, Purdue-pay Setup and then follow the pages to go through the activation process. After the account is created, the payer's request to make payments on the student's account must be authorized by the student. Once the student has granted authorization, the student should notify you that you are authorized to submit payments on the student's account(s).

The banking information (which may be submitted prior to the authorization from the student) is entered under Financial and then Purdue-pay Setup menu option. By clicking on the Setup or change your bank account information link, the payer will be prompted to enter their bank information for either a U.S. savings account or a U.S. checking account. Each payer may activate up to three bank accounts.

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How do I enroll in the Purdue-pay if I am an International Student?

International students can enroll the same as a domestic student, but funds must come from a U.S. bank in U.S. funds. Bank accounts must be either a U.S. savings account or a U.S. checking account.

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How many payer accounts can a student have?

Students may authorize up to five payers on their account. To grant access to payers, the student should go to Financial, Purdue-pay Setup menu option, and then click on the Authorize someone else to pay your student bills link.

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How do I change my bank account information?

You may update your bank account information as long as you have no pending payments to be processed. To add additional bank accounts or change bank account information, click on Financial, Purdue-pay Setup and then Setup or change your bank account information. You can have up to 3 bank accounts activated.

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What if I have questions about my student account?

If you have any questions regarding charges and /or credits appearing on your account, contact the Bursar's Office at (765) 494-7570 between the hours of 8:00 am - 12:00 pm and 1:00 pm - 5:00 pm ET Monday - Friday or email epayquestions@purdue.edu.

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Does Purdue-pay reflect the same information as the paper invoices?

Through Purdue-pay, you will be able to see a summary of the tuition and fee assessment and credits prior to completing your registration under Financial and the Tuition & Fee Info option. A summary of open Housing contracts for the current academic year as well as previous contracts with a balance outstanding will be shown under the Housing Fee Info option. Payments may be made on Deferred Fees as well, but only the unpaid balance will be displayed under Financial and the Tuition & Fee Info option.

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Will I get a receipt of my Purdue-pay transaction(s)?

At the end of your transaction, there will be a confirmation screen with all the receipt information, including a confirmation number. Print out the confirmation screen for your records. The confirmation number will be required when contacting Purdue about any questions regarding the account or transaction.

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What hours will Purdue-pay be unavailable?

There is a short period each day, usually between 12:00am – 7:00am ET, that the Tuition & Fee Info and the Housing Fee Info menu options on SSINFO are unavailable while they are being updated. If you try to access your account during that time, a message will inform you that the service is unavailable and please try again later. SSINFO is unavailable, unless otherwise indicated, every Sunday from 11:00 PM until 11:30 PM ET. The SSINFO Home will post other upcoming down time notices. In addition, the Purdue-pay system will be unavailable between Friday 12:00 AM midnight ET to 03:00 AM Saturday morning.

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Will you keep my bank information confidential?

The bank account information will NOT be maintained on the servers at Purdue. Purdue's financial institution will maintain that information. Only the last four digits of the account number will be kept as a reminder to customers which bank account is being used.

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Will a payer authorized on my student account be able to see everything?

Payers will only be able to see the information on the Tuition & Fee Info and the Housing Fee Info menu options under Financial.

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What if I have credit balances?

If the student has an overpayment on fees or deferred fees, a refund check will be mailed to the student. If the student has a credit for housing, please contact the account clerk of the hall in which you reside.

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Once a payment is submitted, when will it be processed?

Payments are processed by the University each business day at 2 PM ET. Payments submitted after 2 PM ET with a "payment date" of today will be processed the following University business day. Payments will be posted and SSINFO will be updated overnight. No processing is done on official University holidays.

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What if I forget my Payer ID?

If a payer (parent or other individual) forgets their payer ID, they need to contact the student for whom they are authorized to make payments. When the payer goes through the setup process they have to request access from the student. As part of the process, the payer ID is stored within the student's account.

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Does Purdue-pay require any special settings on my browser?

When using Purdue-pay, your browser must be set to accept cookies.

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Which student billings may be paid using Purdue-pay?

Only billings by the West Lafayette Bursar's Office may be paid using Purdue-pay.

Under Financial and the Tuition & Fee Info option, the following bills may be paid:

Under Financial and the Housing Fee Info option, the following bills may be paid:

The following are NOT available to pay online:

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Will I be able to use Purdue-pay if I have a student ID that starts with 999-97 or 888?

Some bills may not be available for Purdue-pay if temporary ID numbers have been assigned for that billing. University Housing charges billed with ID numbers between 888-04-0000 and 888-19-9999 cannot be paid through Purdue-pay. Technology Statewide students will not be able to pay deferred fee bills through Purdue-pay if the ID number on the bill is between 999-97-0001 and 999-97-9999. These students may have other bills under their regular Purdue ID number that they may pay online, however.

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When will my schedule change?

Your schedule will change after the next scheduling run.  To find out when the next scheduling run is, go to the Page Help for Class Schedule in Academic on SSINFO.

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What does an * in front of a course meeting time mean?

  SUBJ CRS   D/S  GD/GS GRD CRED BLDG-ROOM TIME/STATUS           DATES
  ENGR 106E 01 01           02.0 CL50  224  M       10:30-11:20 08/23/99-12/18/99 
                                 CL50  224  *W 10.30

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What day of the week is N?

The abbreviations for the days of the week are:

    M - Monday
    T - Tuesday
    W - Wednesday
    R - Thursday
    F - Friday
    S - Saturday
    N - Sunday

Very few class meetings are on Sunday. Sunday class meetings are usually orientations.

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How do I email my schedule in "Grid View?"

After you have displayed the "Grid View" of your schedule, enter the send-to E-mail address and select "Include HTML version" before you "Send E-mail."  The receiving E-mail software will have to be set up to display HTML.  Some are set up that way by default, others you'll have to do it.

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Why are some searches so slow?

For various technical reasons, the response from the Exam Schedule link, Off Campus Housing, and Job Postings could take as long as 10 - 30 seconds.

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Why does my session time out?

The time out feature is to protect your information and ensure good response time for all users of SSINFO. Your SSINFO session will time out in about ten (10) minutes if there is no activity. If this happens, a Session or Page has Expired screen will appear. On this screen a link is provided so that you can reconnect to SSINFO. The url of this link is http://http://www.ssinfo.purdue.edu .

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Why can't I use the Back Button?

SSINFO uses secured sessions to protect your data by invoking a time out feature. You cannot back up to a previous page because it will have expired. The exception to this rule is the Page Helps. You can freely use the back button when navigating the SSINFO Page Helps.

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Is it possible to increase the 10 minute timeout?

We do understand and appreciate the problem you are running into.  The 10 minute timeout, which exists to enforce the security of your personal information, is reset every time you submit a page (a question on the survey).  So, the timeout will only be a problem if it is taking more than 10 minutes to answer one of the questions.

We have received feedback from others who want to leave longer comments in free response questions (thus running into the timeout problem you are experiencing).  Since the survey saves all the answers you have entered prior to the timeout, the best solution is to type up your comment in a text editor (e.g., notepad), log in to SSINFO, and copy/paste your comment into the text field of the free response question.  Once you are happy with all of your responses, you should then submit your survey.

We apologize for the inconvenience of the timeout, but it really is necessary for security.

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I am a Purdue Alumni.  How do I order an academic transcript?

Alumni must use their PUID as their login to SSINFO to order transcripts online. If you do not know your PUID, please contact itap@purdue.edu, 765-494-4000, for assistance.

Alumni who graduated before 1994 can get instructions on Requesting Academic Transcripts from the Office of the Registrar.

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Is there a charge for transcripts?

There is no charge for transcripts.

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When will my transfer credit (previous school's grades) appear on my Purdue academic history?

Your transfer credit (previous school's grades) will normally appear on your Purdue academic history within a week after 'Credit Evaluation' (Admissions Office) receives the previous school's transcript and approves the credits. You will receive a notice from the office of 'Credit Evaluation' that explains how your credit was evaluated according to Purdue's course descriptions.

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